Return & Refund Policy
Effective Date: 03/26/2025
At Buffalo Sage Candle Co., we take pride in creating high-quality, handcrafted candles and wax melts. Due to the nature of our products, we have a final sale policy with limited exceptions. Please read our policy carefully before making a purchase.
1. All Sales Are Final
•Because our candles and wax melts are handmade in small batches, we do not accept returns or exchanges.
•We do not offer refunds for change of mind, scent preference, or accidental purchases.
2. Damaged or Defective Products
We want you to love your order! If your item arrives damaged or defective, please contact us within 10 days of delivery at Amanda@buffalosagecandleco.com with:
✅ Your order number
✅ Clear photos of the damaged item and packaging
✅ A brief description of the issue
Resolution Options:
•If approved, we will send a replacement or offer store credit at our discretion.
•We may require the damaged product to be returned before issuing a replacement.
3. Order Issues & Missing Items
If your order is missing an item or you received the wrong product, please email us within 5 days of delivery, and we’ll make it right!
4. Shipping Issues & Lost Packages
Once an order leaves our facility, it is the responsibility of the shipping carrier (USPS, UPS, FedEx, etc.). If your package is lost, delayed, or stolen:
•Check the tracking details first.
•If the carrier confirms a lost package, please file a claim with the shipping carrier.
•We are not responsible for lost or stolen packages but will do our best to assist you.
5. Cancellations & Order Changes
•Orders can be canceled or modified within 24 hours of purchase.
•After 24 hours, we begin processing, and cancellations or changes may not be possible.
6. Custom & Wholesale Orders
•Custom & private label orders are non-refundable.
•Wholesale orders are final sale unless there is a defect or error on our part.
7. Contact Us
For any issues or questions, reach out to us at:
📧 Email: Amanda@buffalosagecandleco.com]
We appreciate your support and understanding!